Friday, November 21, 2008

Information Retention

According to the consulting firm Sensei Enterprises, Inc., there are now over 14,000 federal and state laws pertaining to corporate information retention.  In 2004 that number was around 2,000.  The issue affects nearly every aspect of business including operations, administration, technology, legal, etc.  How much thought have you given to your company's information retention strategy?
 
Generally, data retention is a trade-off between the costs of recovering data versus the costs of maintaining the data.  Put another way, the less you spend maintaining the data, the more you'll spend to recover it.  For instance, tape backups are easy to maintain; however, data retrieval from tape is very labor intensive (expensive).  Real-time email archiving on the other hand is automated, and the information can be retrieved very easily; however, there are costs associated with these archiving solutions (although minimal).
 
The two primary reasons for investing in any information retention solution (besides the fact that it is law in some industries) are quicker disaster recovery and smoother discovery in the event of an audit or litigation.  Both are solid reasons to devote some time to this important subject.  To get you started, here are the first three things you should do:
 
1. Understand which regulations affect your organization and what each regulations requires.
 
2. Publish a data retention policy to all employees so they understand what is required and why.
 
3. Implement the appropriate information management solution(s) to meet your organizations retention needs and budget. 
 
- Ryan
 

Need A Way To Relax At Work?

If you are looking for a way to relax at work, you might want to try iSerenity.com.  iSerenity offers 31 relaxing ambient sounds to keep you mellow.  Here are just a few of the choices: Waterfall Whisper, Roaring Ocean, Wailing Whales, Train Tracks, and Thunder and Lightning.  There is even one called Vibrating Vacuum.  I'm not too sure about that one but to each his own.  Or, her own.
 
- Ryan
 

The Holidays Cometh

Well, the holidays cometh.  I am already looking forward to smoked turkey, dressing and sweet potatoes.  Hmmm.   I'm getting hungry just thinking about it.  But Thanksgiving is about much more than family and food.  Let's all remember that despite the current economic climate and nearly constant negative news on television; we all have a lot to be thankful for.  We live in the greatest country on earth for starters.  In addition, I am thankful for you.  Those that take time out of their busy day to read my mutterings.  You make it fun.  Have a great Thanksgiving!
 
- Ryan
 

Sunday, November 9, 2008

Don't Test The System

My advice to people regarding Internet usage at work is "don't test the system."  With the proper equipment in place, monitoring employee Internet usage requires very little effort.  Internet monitoring systems flag suspicious traffic and automatically alert the powers that be.  No one has to be sitting at a computer watching the Internet traffic flow through the system to catch non-business related surfing.
 
To Employers:  It is a good idea to have a clear documented Internet usage policy for your organization.  Surprisingly, many organizations still do not have this.  I also suggest having each employee sign this policy to indicate they have read it, understand it, and agree to abide by it.
 
To Employees:  While most employers do not care if employees visit the occasional personal site, some organizations have a zero tolerance policy.  Interestingly enough, I have yet to see a single manager gain any pleasure from monitoring Internet usage.  In fact, they pretty much universally dislike it.  They do, however, see it as a necessity for the following three reasons.
 
1. Employers are concerned about employee productivity.  It is easy to lose hours of productivity each day by surfing the Internet without even realizing it.  A 2007 survey found that the average employee wastes 1.7 hours per day on non-business related Internet activities.  That equates to a full 8 hour day wasted each week.
 
2. Employers are concerned about lawsuits.  Many a lawsuit has been filed because someone saw something inappropriate on a company computer screen.
 
3. Employers are concerned about security.  Some non-mainstream websites are riddled with viruses, spyware, malware and many other types of bad "ware."
 
I suggest everyone understand exactly where their company stands on this issue and abide by the policies set in place.  MySpace, Facebook, Twitter and the like are not worth the potential consequences.  So, from a consultant who hates being the person often caught in the middle, please, don't test the system.
 
Ryan Williams

Twitter:  http://www.twitter.com/ryanwill
 
 
 
 

What Happens On the Internet Stays On the Internet

Here is something few people realize about the Internet.  Everything you post on the Internet is permanent.  I think many people incorrectly assume that when they remove something from MySpace, Facebook, or a website, the information is no longer accessible.  Not so.  Many websites store all of this history, and websites like Google and Archive.org allow you to peer back in time and view a website as it existed years ago.  Also, there are numerous ways to capture web pages and store them on a personal computer.
 
So, the obvious point I am making here is to be cautious when posting your thoughts online, whether it be in a blog, a blog comment, a MySpace or Facebook page, Twitter or any other method for posting thoughts online.  A growing trend is for business managers to "Google" potential new hires before interviewing them.  If anything is found during the search that raises questions about the person's character, the person may never get an interview; and worst of all, the person will likely never know why.
 
Now, for the not so obvious point, many of you reading this are probably thinking the last paragraph was common sense and that any mature person already implicitly understands this.  Let me ask you, however, what about your children?  For most, they have not had the life experience yet to understand what might be considered inappropriate to some people.  It would be very easy for a young person to post a comment in haste that they find humorous but that every future potential employer will find disconcerting.
 
My suggestion is to coach your children to be very, very careful about how they portray themselves online.  Social networking is very powerful, and it is here to stay.  In fact, it will continue to permeate more and more of our daily activities (especially the younger generations).  However, social networking can also be an albatross for the rest of your life if not handled prudently.
 
Ryan Williams

Twitter:  http://www.twitter.com/ryanwill